These conditions apply to all holidays booked with Pure Mountain Ltd, (“we” or “us”), and all people named or booked for by the party leader (“you”). “Our services” are those Pure Mountain Ltd provide directly, such as food and accommodation. All other services provided by external suppliers, such as, but not limited to, childcare, ski lessons, ski hire and lift passes, are not classed as part of “our services”. There is a section (section 5) for external suppliers. The rest of these booking terms and conditions apply exclusively to matters of our services only. “The holiday” is our package of food, accommodation and transfers only.
Please read carefully the booking terms and conditions set out below before booking your holiday with Pure Mountain Ltd. These booking conditions form the basis of your contract with Pure Mountain and set out the respective rights and obligations of both parties. As soon as you have paid your deposit this means that you and all the members in your group have accepted these terms and conditions. The deposit is 25% of the total holiday cost and is not refunded under any circumstances.
This contract does not apply to any services not classed as part of our services, such as childcare, ski lessons, ski hire and lift passes. We have no liability or obligation bearing from their providers, and offer no comment on the services they can provide.
The balance of the cost of the holiday is payable 60 days prior to its commencement or in full if booking within nine weeks of the commencement of the holiday. If this is not paid, then the holiday is deemed to have been cancelled. We reserve the right to re-sell the holiday without notice. A party leader making a booking takes responsibility for the whole party, including payment.
We reserve the right to increase or decrease our prices at any time if fluctuations in the exchange rate result in an increase to our costs of 2% or more.
The prices stated for the chalet include transfers to and from Geneva, accommodation, breakfast, afternoon tea, evening meal and drinks as described. Prices do not include flights, insurance of any nature, skis, ski passes or any other item not specifically referred to in the website.
Although we update our website regularly, it will not always be up to the minute. Please contact us for an up to date quote and availability information.
We reserve the right to sell holidays at a discount and you may therefore share accommodation with guests who have paid a significantly lower price.
5. Third Party Services
Bookings for extra services, such as ski hire and ski lessons, made on your behalf by us are subject to the terms and conditions laid down by the provider of the service and additional terms which may be laid down by Pure Mountain Ltd as well as these terms and conditions or similar being applied. We do not warrant the standard or performance of any extra services. You take full responsibility for satisfying yourself as to the quality and the provider’s ability to execute the services in advance and will address any grievance about the extra services by approaching the respective provider(s) directly.
Cancellations by you – All cancellations must be made in writing by the Party Leader. The following cancellation charges apply:
Days Before departure Cancellation charge (% of total holiday cost)
60 or more 25% (this is the deposit)
30 to 59 50%
15 to 29 75%
14 or less 100%
We take no responsibility for non-delivery or non-receipt of the notification of cancellation. If the balance of the cost of the holiday is not received at least eight weeks prior to the day the holiday commences, the holiday may be deemed to be cancelled, and we reserve the right to re-book part, or all of the chalet without further notice. In practice every effort will be made to contact you. Non receipt of the balance of the cost of the holiday will not be taken as notification of cancellation of the holiday and you will be liable for cancellation charges as detailed above if you subsequently do cancel the holiday.
Cancellations by us – We reserve the right to cancel your holiday without refund as a result of unusual and unforeseeable circumstances beyond our control which include but are not limited to acts of God, force majeure, war or threat of war, riots, civil strife, terrorist activity, industrial dispute, acts of government, natural or nuclear disaster, adverse weather conditions, fire, closure of ports and airports or similar events.
You may alter your dates of stay, rooms booked and names of party members travelling prior to payment of the final balance, provided there is availability. If the holiday price is more, you will pay the difference in price. If the price is less, we will refund you any difference. Prices applicable are those on the date of your change of booking compared to the price of your original booking.
You many only alter the names of persons travelling up to 14 days before departure. No monies will be refunded for a person taking the place who would upon normal booking pay less than the original person has paid (e.g. if a child takes the place of a full paying adult there will be no refund).
You are responsible for your own insurance, travel documents and travel arrangements. Transport, hotels, restaurants, sports and activity providers and other similar services are not under our control and we therefore shall not be liable for any act or omission on their part.
We take responsibility for the actions or omissions of our staff only in the course of their normal work. We take no responsibility of any actions or omissions of staff outside normal working times, including voluntary skiing with guests and socialising with guests.
We reserve the right to terminate, without compensation and without any further contractual obligations towards them (this includes any return transport arrangements), your holiday, if it is deemed that your behaviour is unsociable, abusive or in any way unacceptable, to ourselves or any other guest, or in any way harms our reputation with local residents or suppliers. We reserve the right to charge you for any damage to our property and for any unusual cleaning. This must be paid within 24hrs else we reserve the right to terminate this contract and all services we provide to you, including accommodation, food and transfers.
We will not make any refunds or pay any compensation to the individual involved or to members of his/her party, or associates wishing to curtail their holiday as a result.
9. Limitation of Liability
Where you do not suffer personal injury or death, our liability is limited to the invoiced holiday cost and under no circumstances extends to additional costs incurred in the taking of the holiday such as travel costs or pre-booked ski packs.
Should you have cause for complaint, you should make it known to us at the earliest opportunity in order that we may take whatever action we consider to be appropriate without delay. If at the end of your holiday you feel that your complaint has not been dealt with satisfactorily you must notify us in writing within 30 days of your scheduled date of return and we will do our best to resolve the issue.
Please note there are many factors outside our control, notably weather driven aspects such as lack of snow or water shortages. Although we have no liability for factors outside our direct control, we will do our best to help.
We make every effort to ensure that the information provided on our website and in any literature is accurate at the time of publication. We reserve the right to make changes and alterations and you will be informed whenever possible before your booking is confirmed.
All information regarding 3rd party suppliers has been supplied by them to us, but we make no claims to it being complete or up to date. They may subsequently have altered their information, making the facts we have published inaccurate or incomplete.
We will endeavour to have your room ready by 3pm on the day of your arrival. Your room must be vacated by 10am on the day of departure, regardless of the time of transfer. We will however provide space for the storage of baggage, should you either arrive before 3pm, or wish to leave after 10am.
13. Other Parties
We reserve the right to have other parties staying in the chalet unless the whole chalet is taken.
14. Ski Hosting
If you choose to join us on our ski hosting trips, please note that we do not take responsibility for injuries, however caused. At all times, clients must use their own judgement based on their own abilities, and skiing and boarding is at their own risk. Skiers must be able to competently tackle red runs.
Ski Hosting will only take place under safe weather conditions and on marked pistes. Please note that ski Hosting does not involve tuition or advice of any nature, and is simply a means to helping guests familiarize themselves with the local ski areas.
Transfers are included in the price of your holiday from and to Geneva Airport in a minibus or car. Other pick up/drop off points are at our discretion only. We will endeavour to meet you straight off your flight, however where we deem your flight to contain too few guests to warrant its own minibus then you may be asked to wait in the airport for another flight to arrive, never more than 1 hour scheduled, or share a minibus with other guests coming to the same resort. We may at times share transfers with other selected independent chalet companies in Les Gets.
Although we will try our best, it can take a large amount of time to rectify any technical problems due to the remoteness of ski resorts from the suppliers. We cannot guarantee our internet access to work. We do not provide any computers, only the WiFi access.
It is a condition of booking that all clients have insurance which provides comparable or greater cover under all sections to that offered by us. Please provide us with the name of your insurer and a policy number in case of emergencies.
These conditions and any contract to which they apply are governed and construed in accordance with English law and are subject to the jurisdiction of the courts of England and Wales. All disputes arising from the interpretation, fulfilment, non-fulfilment or application of this contract will be subject to the jurisdiction of the courts of England and Wales.