As a result of the uncertainty that Covid-19 presents going into this winter season, we are amending our refund policy to give you greater financial assurance should governments implement lock down; announce quarantine restrictions; or close the ski resort.*
With this in mind we are offering the following refunds to holidays:
More than 30 days - 100% refund
15 - 29 days - 75% refund
14 days or less - 50% refund
*Please note that our standard cancellation policy will apply should you cancel for any other reason.
We fully understand and appreciate the tough decisions faced when deciding on a holiday at the moment, and we hope that this will give you more reassurance in these times of uncertainty.
Chalet Cleaning in response to Covid-19 outbreak
We have always prided ourselves on our standards of cleanliness, but we are equally very aware of the need for an even stricter level of cleanliness in wake of the pandemic, therefore we would like to assure you that we will be implementing a series of extra measures to reduce the risk of transmission:
Ski chalet prices and booking for season 20/21
In these Booking Conditions:
The Client means all persons named on the confirmation invoice including anyone who is added or substituted at a later date (referred to as the Client or you or your).
Pure Mountain means Pure Mountain Ltd a company registered in England and Wales (Company No: 6351466) of Beaumont, Manson, Monmouth, Gwent NP25 5RE (referred to as Pure Mountain, we, us and our).
These conditions apply to the following services provided by the Pure Mountain:
Referred to in these terms and conditions as your “holiday”. All other services that may be organised by Pure Mountain with external suppliers on your behalf (including, but not limited to: childcare, ski or snowboard lessons, ski guide services, ski hire and lift passes) are not classed as part of your holiday or services provided by Pure Mountain and the provision of such services will be subject to the terms and conditions of the relevant supplier.
You must read these terms and conditions carefully before booking your holiday with Pure Mountain.
No contract will exist between you and Pure Mountain until Pure Mountain has received your deposit or full payment (as applicable) and Pure Mountain has issued a confirmation invoice to you. When you receive your confirmation invoice, please check all the details carefully to ensure that they are correct, as the confirmation invoice, together with these terms and conditions form the contract between us. If there are any discrepancies in the confirmation invoice, please bring these to our attention within 7 days of issue, otherwise we will assume that the details shown are correct and amendment charges may be levied where changes are subsequently necessary.
Pure Mountain requires payment of a deposit of 25% of the total holiday cost in order to secure a booking. The deposit may be paid by cheque or by direct bank transfer. The deposit is not refundable.
Full payment for your holiday, less any deposit pre-paid must be paid to Pure Mountain not less than 9 weeks prior to departure (the Due Date). Where you are booking a holiday within 9 weeks of the departure date, the full price of the holiday is payable at the time of booking.
The person who makes the booking on behalf of the Client (the Party Leader) will be liable for full payment for all those persons named in the confirmation invoice and for other persons added or substituted at a later date. If payment has not been received by Pure Mountain by the Due Date, we will have the right to cancel the booking, retain the deposit paid and levy cancellation charges (see clause 7 below). In these circumstances, Pure Mountain reserves the right to re-sell the holiday without notice.
Your holiday price includes accommodation, breakfast, afternoon tea, evening meal (on 6 days when booking a 7 day holiday) and drinks as described on our website.
Your holiday price does not include flights, transfers to and from the resort, insurance of any nature, skis and equipment hire, ski guiding services, snow sports lessons, ski lift passes, childcare or any other item not specifically referred to on our website.
Except where you have booked an entire chalet for your stay, you may share the chalet with other clients of Pure Mountain.
We reserve the right to sell holidays at a discount and you may therefore share accommodation with guests who have paid a lower price for their holiday than you. No discounts will be offered on confirmed bookings.
Once your booking has been accepted we reserve the right to levy surcharges in the event of changes to Pure Mountain’s costs (such as increases in VAT or any other government imposed increases) or in relation to the exchange rates that have been used to calculate the cost of your holiday. Pure Mountain will absorb an amount equivalent to 2% of the holiday price but we reserve the right to increase our prices (and any balance payable by you) at any time if fluctuations in the exchange rate result in an increase to our costs of 2% or more.
Where agreed with you we will make bookings for extra services, such as ski hire and ski lessons, on your behalf which will be subject to the terms and conditions laid down by the provider of the service.
While we make every effort to only recommend suppliers with a proven track record for service we cannot be held responsible for the services provided. You take full responsibility for satisfying yourself in advance as to the quality of the service and the provider’s ability to execute the services.
Payments for these extra services can either be paid directly to the suppliers.
Where you have any grievance regarding the standard of service provided by Third Party Suppliers, you must address any grievance to them – approaching the respective provider(s) directly.
Client Cancellation. The Party Leader must confirm any cancellation by the Client in writing. We take no responsibility for non-delivery or non-receipt of the notification of cancellation.
The date on which Pure Mountain receives written notification of cancellation will determine the level of cancellation charges applicable. Pure Mountain requires that a cancellation must be made in writing. The cancellation charges are expressed as a percentage of the total holiday cost. Please note many travel insurance polices cover the eventuality of having to cancel a holiday in certain circumstances so please check your own travel insurance policy when booking for details and check with your insurance provider that their terms are sufficient to cover your booking.
Cancellation charges are as follows:
Days Prior to Departure Cancellation charges applicable
(Percentage of total holiday cost)
More than 60 days
25% (i.e. loss of deposit)
30 to 59 days
15 – 29 days
14 days or less
Cancellations by Pure Mountain
In the unlikely event that Pure Mountain is obliged to cancel your booking for any reason beyond our control, we will endeavour to make alternative arrangements for you.
Pure Mountain will not be in breach of contract nor liable for any failure to perform any of its obligations under these terms and conditions if such failure results from events, circumstances or causes beyond our reasonable control including but not limited to acts of God, war or threat of war, riots, civil strife, terrorist activity, industrial dispute, acts of government, natural or nuclear disaster, adverse weather conditions, fire, closure of ports and airports or similar events.
You may request alterations to your booking at any time prior to payment of your final balance by submitting a request to Pure Mountain in writing. We will do our utmost to accommodate your requests, however, such requests shall not be taken to form part of the contract between you and the Pure Mountain until this has been confirmed in writing by Pure Mountain.
You will be required to pay any difference in price. You many only alter the names of persons travelling up to 14 days before departure. No monies will be refunded for a person taking the place of someone who would, upon normal booking, pay less than the original person has paid (e.g. if a child takes the place of a full paying adult there will be no refund).
We only accept responsibility for any negligent act or omission of our employees whilst acting within the scope of their employment in the provision of your holiday except where death or personal injury results (see below). In such circumstances, the maximum liability of Pure Mountain in relation to such acts and/or omissions will be limited to the total cost of your holiday and in no circumstances will we be liable for any special, indirect or consequential loss or damage.
Pure Mountain only accepts responsibility should you suffer death or personal injury as a result of any negligent act or omission of our employees whilst acting within the scope of their employment or authority in the provision of your holiday, except where the cause of such death or personal injury is due to:
Acceptance of liability is conditional upon you notifying us of any claim in writing within 28 days of your return from holiday.
Clients must act with care at all times since the temperature and weather conditions do not always guarantee that ice and snow can instantly be removed from all areas around the chalets – Pure Mountain accepts no liability for accidents/injuries occurring under such circumstances.
The risk of snow sports being adversely affected by weather conditions has to be accepted by you when booking your holiday. For the avoidance of doubt, Pure Mountain will not be liable for any loss, delay or costs connected with, or arising out of, adverse weather conditions, including blocked roads, missed flights and lengthy airline delays.
We will have no liability for excursions or services such as ski lessons or guiding provided by Third Party Suppliers, even where such excursions or services are arranged by our representatives or with a supplier recommended by Pure Mountain.
You are responsible for your own insurance, travel documents and travel arrangements. Transport, hotels, restaurants, sports and activity providers and other similar services are not under our control and we therefore cannot be held liable for any act or omission on their part.
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Pure Mountain or its employees shall be entitled to recover from you the cost (estimated if not precisely known) of any loss or damage (including additional cleaning costs) caused by you or anyone in your party. You undertake that you will not behave in such a manner as to prejudice Pure Mountain’s reputation with local residents or suppliers or other clients of Pure Mountain. If, in our reasonable opinion, or in the reasonable option of any other person in authority, you or any member of your party behaves in such a way as to cause, or be likely to cause, danger, upset or distress to any third party or damage to property we are entitled, without prior notice, to terminate the holiday of the person(s) concerned and Pure Mountain will have no further contractual obligations towards such person(s).
We will not make any refunds or pay any compensation to the individual(s) involved or to members of his/her party, or associates wishing to curtail their holiday as a result.
Should you have cause for complaint, you should make it known to us at the earliest opportunity in order that we may take whatever action we consider to be appropriate without delay. If, at the end of your holiday, you feel that your complaint has not been dealt with satisfactorily you must notify us in writing within 28 days of your return from holiday and we will do our best to resolve the issue.
All reasonable care has been taken to ensure that the descriptions, facts or opinions on our website or in our promotional material are correct to the best of our knowledge.
Opinions expressed are personal to the authors and photographs only relate to a specific destination when specifically captioned. You should bear in mind that in relation to the information given about the resorts and certain facilities available within resort, we cannot guarantee accuracy at all times or that any particular activity will take place as these services are not under our control.
Facilities such as lifts, shuttle bus services, ice rinks and swimming pools may not be operational at the beginning or the end of the season. This may be due to factors such as weather or the number of tourists in resort. These decisions are often made on the spot by their operators and we are not always informed. Where we do know we will do our utmost to let you know.
All information we supply regarding Third Party Suppliers has been supplied to us by them, and we cannot warrant that it is complete or up to date.
We will endeavour to have your room ready by 3pm on the day of your arrival. Your room must be vacated by 10am on the day of departure, regardless of the time of transfer. We will however provide space for the storage of baggage, should you either arrive before 3pm, or wish to leave after 10am.
We are happy to cater for any special diets or vegetarian meals where possible, subject to the availability of specialist ingredients and foods locally. Please ensure any such requests are made at the time of booking. It is your responsibility to provide written details of any allergies suffered by any member of your group.
All chalets have WIFI access but we do not provide computers. We cannot guarantee continuous and uninterrupted internet and satellite TV connection in our chalets due to technical circumstances which may be beyond our control.
If a hot tub or jacuzzi breaks down we will always try to have it repaired as quickly as possible. However, as the repair is normally a specialist task, and specialist contractors are often in high demand, delays may occur in returning them to working order.
It is a condition of booking with Pure Mountain that all clients have personal insurance, as Pure Mountain does not provide any winter sports travel insurance to its Clients. It is your responsibility to ensure that you and your entire party have relevant and adequate insurance covering: accident, illness or any other mishap, during the entire period of your holiday (including travel to and from resort). We also recommend that you take out adequate insurance to cover your personal possessions.
So that we can assist you in the case of an emergency, it is useful for us to have details of your travel insurance policy and please provide details at the time of booking.
Your continued custom is important to us, but we recognise that your privacy is even more important to you. We would like to keep you up to date with late availability, offers and other resort related news items which we feel may be of interest. If you do not wish to receive such information, please unsubscribe from the newsletter emails or write to us at our registered office address.
We do not sell any information or our mailing list to any other organisations. Please note that security regulations may require us to provide government agencies access to data you disclose to us.
These terms and conditions and any arrangements between the Client and Pure Mountain will be governed by the laws of England and Wales and both parties submit to the exclusive jurisdiction of the English courts.